RSG Melbourne (Responsible Gambling Service)
RSG (Responsible Gambling Service) Course Outline
For RSG Course booking please go to our new Website at: http://www.hosptrain.vic.edu.au/short-courses/melbourne/responsible-gambling-service-rsg
RSG Melbourne (Responsible Gambling Service)
Hospitality Training Australia has been approved by the Victoria Commission of Gaming Regulations (VCGR) to deliver the RSG Melbourne (Responsible Gambling Service) SITHGAM006A.
Book now
To book into RSG Melbourne (Responsible Gambling Service) you can:
- Telephone Reception on 1300 659 557
- Email us [email protected]
- Visit us at Level 4, 250 Collins Street, Melbourne
- Book at our secure online booking site
Methods of Payment
Accepted methods of payment include Visa, Mastercard, American Express, Bankcard, Cheque, Cash and EFT-POS.
Registration can only be confirmed when full payment is received. No refunds are available within 7 days of the workshop. A substitute participant is welcome to attend if you cannot. Hospitality Training Australia reserves the right to alter the program without notice.
Course Outline
This course deals with the skills and knowledge required to identify problem gamblers and offer assistance and advice to those customers. This course is appropriate for senior staff members.
RSG Melbourne (Responsible Gambling Service) Objective
- Identify and assist potential problem gamblers
- Provide assistance to family and friends
- Bar problem gamblers
RSG Melbourne (Responsible Gambling Service) Content
- Definition of Gambling
- Responsible Gaming
- Forms of Gambling
- What is an EGM?
- Components of EGM’s
- How do EGM’s work?
- The EGM game process
- What is an EGM Network
- Jackpots & Progressives
- Player Loyalty Schemes
- Harm Minimization
- EGM technical Standards, Responsible Gaming Requirements
- EGM Networks Technical Specifications
- Gambling Regulation Act 2003
- Gambling Regulation Act 2005
- Liquor Control Reform Act 1998
- Distribution of EGM’s In Victoria
- Revenue split
- Then & Now
- Gaming Industry code of Practice
- Identifying when gambling becomes a problem
- Behaviour that detracts from Safety & Comfort to customers
- Complaints resolution process
- Self exclusion program
- Customer Assistance
- Notice of conditions of a Gaming Industry Employee’s License
- Large wins
- Gaming laws & you
- Summary
- Assessment
Target Market
- Anyone who wishes to work in the gaming industry, or venue.
Pre-requisites
- Must be minimum 18 years of age.
Book now
To book a course you can either
- Telephone Reception on 1300 659 557
- Email us [email protected]
- Visit us at Level 4, 250 Collins Street, Melbourne
- Book at our secure online booking site
Methods of Payment
Accepted methods of payment include Visa, Mastercard, American Express, Bankcard, Cheque, Cash and EFT-POS.
