Apprenticeships & Traineeships
Certificate III in Hospitality Operations (Front Office).
Career pathways:
A Certificate III in Hospitality (Front Office) is designed to reflect the role of hospitality employees who perform a range of skilled operations within the accommodation services. Employees will be required to demonstrate the ability to make decisions on the job which are appropriate to their position and scope of responsibility.
- Porter
- Concierge
- Front Desk Attendant in a Hotel
Description:
- Work with colleagues & customers
- Work in a socially diverse environment
- Follow health, safety & security procedures
- Develop & update hospitality industry knowledge
- Follow workplace hygiene procedures
- Provide housekeeping services to guests
- Perform office procedures
- Receive & process reservations
- Operate a computerized reservations system
- Prepare rooms for guests
- Provide accommodation reception services
- Process financial transactions
- Provide porter services
- Develop & update local knowledge
- Conduct night audit
- Communicate on the telephone
- Promote products & services to customers
- Deal with conflict situations
- Coach others in job skills
Fees and charges
For information on course costs please refer to our fees and charges policy
For more information
More information about our courses telephone 1300 659 557 or email info@hosptrain.edu.au
