Lodging a Complaint and/or Appeal

Lodging a Complaint or Grievance

If you feel as though you have been unjustly treated or that a member of our staff, student community or other affiliates have in any way acted in a manner that is beyond our code of conduct then you may seek to have this reviewed and actioned by our administration.

Reasons for Complaints & Appeals may include:

  • A situation where you feel an assessment's outcome has been incorrectly marked or graded
  • Any form of harassment, rude, or morally unfitting behavior from our staff, learner community and other affiliates
  • Unfair treatment from a member of our training community
     

We welcome complaints and appeals and promote the importance of actioning concerns in a timely manner.

Methods for Reporting

You can report your complaint by downloading, completing and submitting the Complaints and Appeals Application Form below or by contacting our administration team on 1300 659 557.

Complaints and Appeals Policy

You can review out Complaints and Appeals Policy by visiting our parent training organisation's website.

The Institute of Training and Further Education - Complaints and Grievances

 

 

Last Updated on Monday, 21 November 2016