Lodging a Complaint and/or Appeal
Lodging a Complaint or Grievance
If you feel as though you have been unjustly treated or that a member of our staff, student community or other affiliates have in any way acted in a manner that is beyond our code of conduct then you may seek to have this reviewed and actioned by our administration.
Reasons for Complaints & Appeals may include:
A situation where you feel an assessment's outcome has been incorrectly marked or graded
Any form of harassment, rude, or morally unfitting behavior from our staff, learner community and other affiliates
Unfair treatment from a member of our training community
We welcome complaints and appeals and promote the importance of actioning concerns in a timely manner.
Methods for Reporting
You can report your complaint by downloading, completing and submitting the Complaints and Appeals Application Form below or by contacting our administration team on 1300 659 557.
Complaints and Appeals Policy
You can review out Complaints and Appeals Policy by visiting our parent training organisation's website.